The Primary Care Centre, Hawstead Road, Catford, London, SE6 4JH
Tel: 020 7138 7150 Fax: 020 8690 7185 Text: 07800 009 656
Monday & Wednesday: 8am-8pm Tuesday, Thursday & Friday 8am-6.30pm
Phones open from 8am and transfer
to SELDOC at 6.30pm.
SELDOC: 020 8693 9066
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Book or Cancel an Appointment
How to Book an Appointment?
You can book an appointment to see the GP or Nurse by:
Phone - 0207 138 7150 option 1 enter date of birth and telephone number
Online - You will require your unique Patient Access login details, to obtain this you will need to come to reception with photo ID
Coming into the surgery - after 8:30am and 13:30pm to book at the reception desk
How our appointment system works
Most of our available appointments are booked up to seven days in advance to accommodate those who may not have an urgent need to see the doctor or who may need to plan their appointments around work or family commitments. We offer subject to availability, GP and nurse appointments every morning, afternoon, and evening, Monday to Friday and Saturday mornings.
If there are no more same day appointments available, receptionists are required to take messages for your usual doctor, who will then advise them of the next steps to take.
Seeing the Doctor
We feel it is important to provide you with a continuity of care, this means seeing your usual doctor when you attend the surgery. When booking an appointment please tell the receptionist who your usual doctor is, if you do not know we can find this out for you.
How to Cancel your appointment
It is very important that you CANCEL your appointment if you no longer need it! Cancel via phone, online, email, text or by speaking to a receptionist in person
Over the telephone using the automated system any time day or night on 020 7138 7150 choose option 1 and enter your date of birth and telephone number
Cancel in person at the reception desk
Cancel by texting us on 07800 009 656
Cancel by emailing us at firstname.lastname@example.org
By cancelling your appointment in good time you are freeing up appointments for those that really need them.
BE PROMPT: Patients are responsible for keeping their appointments. There is a 10 minute grace period after your booked time - If you are running more than 10 minutes late the GP or nurse may not be able to see you.
You may choose to see any of the doctors in the practice, regardless of who you are registered with, though it is normally better to see one doctor constantly to maintain good continuity of care.
An appointment is for one person only. If more than one member of your family needs a consultation or if an interpreter is required – please tell the receptionist so that individual appointments can be made.
Following the advice above will help us to keep waiting times down.
If your GP or nurse is running late due to patients arriving late for their appointment, complex cases or emergencies the reception team will notify patients who are waiting.