The Primary Care Centre, Hawstead Road, Catford, London, SE6 4JH

Tel: 020 7138 7150   Fax: 020 8690 7185   Text: 07800 009 656

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OPENING TIMES

Monday & Wednesday: 8am-8pm Tuesday, Thursday & Friday 8am-6.30pm

 

Phones open from 8am and transfer

to SELDOC at 6.30pm.

 

SELDOC: 020 8693 9066

 

Copyright © 2011-2015 Rushey Green Group Practice | All Rights Reserved

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Book or Cancel an Appointment

 

How to Book an Appointment?

 

You can book an appointment to see the GP or Nurse by:

 

 

How our appointment system works

 

Most of our available appointments are booked up to seven days in advance to accommodate those who may not have an urgent need to see the doctor or who may need to plan their appointments around work or family commitments. We offer subject to availability, GP and nurse appointments every morning, afternoon, and evening, Monday to Friday and Saturday mornings.

 

If there are no more same day appointments available, receptionists are required to take messages for your usual doctor, who will then advise them of the next steps to take.

 

Seeing the Doctor

 

We feel it is important to provide you with a continuity of care, this means seeing your usual doctor when you attend the surgery. When booking an appointment please tell the receptionist who your usual doctor is, if you do not know we can find this out for you.

 

How to Cancel your appointment

 

It is very important that you CANCEL your appointment if you no longer need it! Cancel via phone, online, email, text or by speaking to a receptionist in person

 

Over the telephone using the automated system any time day or night on 020 7138 7150 choose option 1 and enter your date of birth and telephone number

 

By cancelling your appointment in good time you are freeing up appointments for those that really need them.

 

Additional Information

 

BE PROMPT: Patients are responsible for keeping their appointments. There is a 10 minute grace period after your booked time - If you are running more than 10 minutes late the GP or nurse may not be able to see you.

 

You may choose to see any of the doctors in the practice, regardless of who you are registered with, though it is normally better to see one doctor constantly to maintain good continuity of care.

 

An appointment is for one person only. If more than one member of your family needs a consultation or if an interpreter is required – please tell the receptionist so that individual appointments can be made.

 

Following the advice above will help us to keep waiting times down.

 

If your GP or nurse is running late due to patients arriving late for their appointment, complex cases or emergencies the reception team will notify patients who are waiting.

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